SHIPPING INFORMATION 

Orders ship within 5 business days, pending availability and credit card verification.

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact hello@theshop.la.

Please note, we do not ship on weekends or holidays.

DOMESTIC SHIPPING

Domestic shipping is estimated at checkout.

DOMESTIC SHIPPING METHODS

UPS Ground

Estimated at checkout

 

P.O. ADDRESSES 

We are unable to ship to P.O. BOX, APO, or FPO Addresses.

INTERNATIONAL SHIPPING

The Shop offers worldwide shipping. Prices will be estimated at checkout.

INTERNATIONAL SHIPPING METHODS

DHL Worldwide

Estimated at checkout

CUSTOMS, DUTIES, AND TAXES

All international orders are shipped delivery duties unpaid (DDU). Customs duties and taxes are not included in the item price or shipping cots. When you place an international order, you agree to pay any applicable customs, duties, or taxed levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.

Please check with your local customs office to determine what these additional costs will be prior to purchase. 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

•  Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
•  Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theshop.la

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective, damaged, or the incorrect size. If you need to exchange it for the same item, send us an email at hello@theshop.la and send your item to: 1024 W. Elberon Ave, San Pedro CA 90732

SHIPPING

To return your product, you should mail your product to: 1024 W. Elberon Ave, San Pedro CA 90732

We will assist you and email a return label from USPS. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.